This guarantee ensures buyers that all merchants will repair or replace any unsatisfactory item, excluding buyer’s negligence, buyer’s remorse, watches and lost or stolen merchandise.
Some watches and other branded merchandise will be repaired or replaced by the brand service centers.
For purposes of determining quality and value of jewelry related to a buyer’s complaint, only appraisals secured by a buyer from gem laboratories or independent graduate gemologists, not affiliated with jewelry retailing, will be acceptable.
Watches and other branded merchandise valuation comparisons must be based on retail prices offered by authorized brand retailers.
All returns must be authorized by the merchant. Please ask about individual store return policies before you buy.